Effective Communication
Communication is, at best, an imperfect form of expression. There is so much more to what you say than the words that you use. Inflection and body language play a major role in how your message is conveyed. So too does the environment in which you have the conversation. Review the information in the case study titled, “Why Are We Losing All Our Good People?” (located in Day 2 of this week), and reflect on the role communication plays in creating a positive work environment.
Reference case study
Lawler, E. E., III, Pringle, A., Branham, F. L., Cornelius, J., & Martin, J. (2008). Why are we losing all our good people? Harvard Business Review, 86(6), 41–51
Now, post a cohesive and scholarly response based on this week’s content and your own research that addresses the following:
- The experts who replied to this case study reached varied conclusions. Compare and contrast the statements by the different experts based on the information in your resources for this week. If you were the manager in this scenario, whose advice would you follow? Why? Provide scholarly support for your answer.
- As a manager, how can you ensure that effective lines of communication are open at all levels of your organizations? How can you identify problem areas?
- What special steps should you take to ensure strong communications in a virtual environment? What particular considerations would need to be given to communication among team members?
References:
Saunders, D. (2007). Create an open climate for communication. American Salesman, 52(11), 25–29.
Retrieved from the Walden Library databases.
This article discusses several necessary elements to create a communicative working environment.
Goldsmith, M. (2002). Try feedforward instead of feedback. Retrieved from http://www.marshallgoldsmithlibrary.com/cim/articles_display.php?aid=110
Marshall Goldsmith proposes that leaders use feedforward rather than feedback when discussing expectations of performance with employees. Feedforward focuses on what an employee can do to improve rather than rehashing mistakes of the past.
ALL work in APA Format!
