Readings:
- Nokia India: Battery Recall Logistics (HBSP #W11082, 13 pgs)
- Reverse Logistics Program Design (HBSP #BH317, 10 pgs)
- Improve your Return on Returns (HBSP #F0711F, 2 pgs)
Purpose: The purpose of this discussion is to understand the role of Reverse Logistics in the SC.
Why is reverse logistics important? What is its impact on the SC in general and sustainability in particular? Put yourselves in Dhariwa’s position. What role will you play in this product recall situation? Who do you intend to communicate/coordinate with?
