A company that provides training, certification and consulting services to commercial, government, and non-profit organizations in applying best practices in balanced scorecard (BSC), strategic performance management and measurement, and transformation and change management has a customer success story on its website at http://www.balancedscorecard.org/Home/tabid/36/Default.aspx/ . Type the word “Mecklenburg” into the search box and click the menu link for Mecklenburg, NC. Read the story about Mecklenburg County, which successfully transformed the county government and positioned it for tough times. Summarize the success story and explain how it relates to balances scorecard, Segment Reporting and Decentralization, Return on Investment (ROI) and Residual Income, or Relevant Costs for Decision Making.
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