A- Please read the following:
–Results_Chain-Rummler&Morrill.pdf
–BPT-BusinessProcessInelligence-Hall-2004-pdf
–Chs. 1,2 & 3 of BPM for Dummies
–Chs. 1 & 2 of Process Intelligence for Dummies
B- use the readings to inform your answers to the following questions about the Pinnacle West case (attached). Justify your answer with citations from the readings:
1.What challenges does Brown face in creating a process-oriented organization? How would the advice from the authors aid in addressing these challenges?
2.Should process transformation always occur in response to a major event and/or failure? Why or why not?
3.How well is the grassroots strategy working at Pinnacle West? Is it sustainable?
4.Is Brown’s hesitation in pushing the top-down agenda justified? Or should he be more aggressive in pushing his agenda throughout the organization?
Notes:
1- number of pages about 4 to 5 pages or less if the answer is clear and suffiecnt
2- (Justify your answers with citations from the readings), answers without citation form the reading will result in declining the job.
3- I’m giving more time for this job to help you in reading the readings
