Describe the role of service in private clubs and meeting member expectations, Week 4 Individual Project help

Description:

Week 4 Individual Project

Deliverable length: 200 -250 words

Course Objective(s):

  • Describe the role of service in private clubs and meeting member expectations
  • Construct the daily duties in a typical country club

Assignment

With the opening of the new clubhouse, you realize that the expectations of the members are elevated with the new facility. As the food and beverage manager, you are responsible for evaluating the existing training program and presenting new ideas for training. Upon conducting this evaluation, you discover that there are no universal service standards in place and that the existing standards of operation for the dining room will not apply to the new dining facility. There is presently a budget for continuing education for managers, but it has not been used. Because the members did not dine at the club frequently, you are aware that they were not happy with both the quality of food or service.

  • The general manager requests that you draft an article for the club newsletter describing what changes you are going to make to the training program at the club and discussing how those changes will positively impact the food and beverage operation and the membership as a whole. The club newsletter is e-mailed to the entire membership on a monthly basis.

Please submit your assignment.

You will be graded on the following:

Individual Project Grading Rubric

Format: Adherence to deliverable length, proper grammar, and APA format.

10%

Content: Content meets requirements and is an obvious response to the assignment details.

20%

Support: Ideas are supported with examples and evidence.

20%

Knowledge: A clear understanding of course material is demonstrated.

25%

Accuracy: Information is accurate with no factual errors.

25%

 
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