Within the Discussion Forum area, write up to 300–500 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas:
Recall a time when you went to a full service restaurant and had a less than favorable experience and complained (or wanted to complain). Explain the situation and answer the questions below.
- What was the complaint? Was the complaint one of your pet peeves?
- Who did you complain to first and why? What was the initial reaction?
- Was the dining room manager informed? If so, did the manager address the situation with your table in a timely manner? What was the manager’s initial response to your complaint? How did the manager handle the situation? Was the complaint resolved? Did the resolution satisfy you? Will you revisit the establishment?
- How much did you tip and why? What would have improved the tip?
- If you were the dining room manager and noticed a low tip or no tip, would this raise a red flag as to how the server performed?
