Answer the following questions. After answering each question, explain your reasoning in making that choice. You can give a real-life example, maybe an article form the internet, or a textbook reference. Failing to provide an in-depth answer will cause the question to be marked as incorrect.
1. Communication is central to organizational effectiveness and survival because:
a. electronic communication systems do not have considerable limitations when it comes to bringing about change.
b. the essence of organizations is cooperation, and no cooperation is possible without effective communication.
c. there is information overload in all organizations.d. communicating effectively has always been easy to do in organizations.e. electronic communication systems are not valuable to today’s organizations.
Answer:
Reasoning:
2. Which of the following is a special challenge faced by communication in today’s
organizations?
a. Digital communication is relatively slow and complicated than more personal communication forms.
b. Personal modes of communication are less meaningful to people when compared to electronic communication technologies.
c. Electronic communication technologies are rather sterile and impersonal.
d. There are no limits to the amount of communication that can be received and effectively handled by any one individual.
e. Electronic communication systems are not valuable to today’s organizations.
Answer:
Reasoning:
3. Ralph plans to bring a change in his organization. He was asked by his manager to explain his idea in a 30 minute-session with the help of a presentation not exceeding 5 slides. These specifications given by Ralph’s manager indicate that:
a. there are no limits to the amount of communication that can be received.
b. electronic communication technologies are rather personal.
c. digital communication is relatively slow and complicated when compared to personal communication forms.
d. there is a limit to the amount of communication that can be received, coded, and effectively handled by any one individual.
e. electronic communication systems are not valuable to today’s organizations.
Answer:
Reasoning:
4. Which of the following statements is true of communication?
a. There are no limits to the amount of communication that can be received and coded by anyone individual.
b. Electronic communication technologies are rather personal.
c. Digital communication is relatively slow and complicated when compared to personal communication forms.
d. Communicating effectively has always been easy to do in organizations.
e. All communication involves the transmission of a message from a sender to a receiver.
Answer:
Reasoning:
Section 2
5. Which of the following occurs in organizations when there is ineffective communication?
a. Efficient dialogue
b. Pervasive innuendo
c. Authentic leadership
d. Rich communication channels
e. Credibility
Answer:
Reasoning:
6. Which of the following is a limitation of communication prescriptions that tend to be overly simplistic?
a. They do not consider factors like the organization’s size and geographic diversity.
b. They tend to overly concentrate on the urgency of the change initiative.
c. They tend to include timing and frequency of the messages.
d. They do not agree that all change communications need to be face-to-face and informal.
e. They are inclined to focus solely on the availability of communications technology.
Answer:
Reasoning:
Section 3
7. Which of the following is a formal medium of information exchange?
a. Newsletters
b. One-on-one meetings
c. Departmental briefings
d. Hallway discussions
e. Senior leaders walking the talk
Answer:
Reasoning:
8. Which of the following is an informal medium of information exchange?
a. Bulletin boards
b. Departmental briefings
c. Town hall meetings
d. Workshops
e. Progress reports
Answer:
Reasoning:
9. Identify the formal medium of information exchange from the following.
a. One-on-one meetings
b. Departmental briefings
c. Hallway discussions
d. Progress reports
e. Senior leaders walking the talk
Answer:
Reasoning:
Section 4
10. Meryl wants to bring a change in her organization. She has selected the appropriate channels of communication and prepared a message that focuses on the goal of the initiative.She holds high regard for the timing of communicating the whole message. These steps taken by Meryl indicate that she:
a. is always defensive while communicating.
b. she communicates with care.
c. she refrains from integrating data across departmental boundaries.
d. she communicates only through the formal organizational structure.
e. avoids discussing the undiscussable.
Answer:
Reasoning:
11. Matt, the manager of Tycoon Inc., is implementing an information system for his organization. Which of the following should the information system do to be an effective one?
a. It should exclude information on customers and competitors.
b. It should make measurements invisible throughout the organization.
c. It should launch a source of role conflict.
d. It should communicate only through the formal organizational structure.
e. It should integrate data across departmental boundaries.
Answer:
Reasoning:
12. Bart is a change leader at Neon Corp. He has to communicate the details of a change program several times in different forums. He uses both formal and informal ways to initiate a change program. Which of the following practices should be adopted by Bart to repeat the message effectively?
a. Bart should hire and develop communicators.
b. Bart should keep the message fresh.
c. Bart should avoid seeking to discuss the undiscussable.
d. Bart should communicate only through the formal organizational structure.
e. Bart should launch a source of role conflict.
Answer:
Reasoning:
13. The managers of Thorne Inc. encourage employees to maintain informal social networks.These networks enable employees to discuss various topics and interact freely. This helps them acquire ideas and information. This instance indicates that these networks help employees gain _____.
a. resistance to change
b. social capital
c. role conflict
d. social undermining
e. an autocratic attitude
Answer:
Reasoning:
14. Which of the following is a result if an organization ignores internal social networks?
a. The organization becomes more fluid and responsive.
b. The number of sources of resistance in the organization increases.
c. Rumor mongering in the organization decreases.
d. The sources of conflict are removed from the organization.
e. The impact of advocates of change is magnified in the organization.
Answer:
Reasoning:
15. Martin, a senior manager of Holmes Inc., does not encourage internal social networks in his team. Eric, another senior manager, holds high regard for informal social networks. He is trying to explain the advantages of internal social networks to Martin. Which of the following points should be used by Eric?
a. They enable employees to engage in rumor mongering.
b. They can allow employees to rally against change
c. They can be more fluid and responsive.
d. They can be a source of role conflict.
e. They can thwart collaboration.
Answer:
Reasoning:
