8–10 pages; APA formatWeekly tasks or assignments (Individual or Group Projects) will be due by Monday and late submissions will be assigned a late penalty in accordance with the late penalty policy found in the syllabus. NOTE: All submission posting times are based on midnight Central Time.Key Assignment DraftPart 1 Tasks (Week 4 )Training ManualIn this assignment, you will develop a training manual that will be utilized for training new employees (certified medical administrative assistants [CMAAs]) who join the clinic.Physicians are hiring more CMAAs to help manage the increasing complexities of patient care and practice management, while also helping to implement cost-effectiveness and efficiency. The responsibilities of a CMAA can be tailored to the needs of the practice. You will manage front-office functions, manage patient flow, and handle a wide range of tasks that have been discussed in the past few weeks. As a CMAA, you may convey clinical information on behalf of the physician and follow clinical protocol when speaking with patients, but you cannot exercise independent medical judgments. You will also help to optimize patient flow, enabling the physician to see more patients with efficiency, all while following your State’s scope of practice and working under the supervision of a licensed physician.Note: Content from Weeks 1–3 IPs and DBs can be wholly or partially used as necessary to address the specific Key Assignment tasks shown below. You should take into account any instructor feedback from those IPs and DBs.The project deliverables are as follows:Training ManualTitle pageCourse number and nameProject nameYour nameDateThe training manual should include the following topics:An introduction to the health care systemThe organization’s structureThe process of checking patients in and outScheduling patientsVarious community and patient resourcesProcesses for how to interact with patientsHealth insurance plansFinancial procedures related to the policies of the organizationClean claimsFinancial procedures related to the organization’s cash flowBilling policy and proceduresProtecting patients’ privacyAccounting and bookkeeping procedures and processesOffice procedures for various forms of documentation (release of information, electronic health record)Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsHIPAA formsAdvance directivesMedical record responsibilitiesObtaining patient demographics and insurance informationReceive, triage, and route phone callsReview records for medical necessityRelease of information guidelines
