Critical Pathway
Using the Gantt chart and timeline developed in Week Three for your clinic, determine the critical pathway. What are the factors that contribute to the critical pathway? Identify tasks that could be done simultaneously and if so redo the Gantt chart in preparation for the Final Project. If you cannot identify any tasks that could be done simultaneously, explain why.
Part 1 Assignment
Customer Service
By Day 1 of Week One, your instructor will assign each student an option. Assume you are working on a project to improve customer service. Create a Pareto chart based on the information
in
Option 1:
Customer Complaint |
Frequency/Week |
|
41 |
An appointment is not available within 48 hours |
35 |
Wait time in the exam room exceeds 20 minutes |
98 |
Co-pay amount is incorrectly calculated by staff |
75 |
Option 2:
Customer Complaint |
Frequency/Week |
Signage is difficult to follow within the facility |
120 |
Hallway service is difficult to walk on between facility sections |
89 |
Walls and baseboards are dented, scraped or otherwise marred |
57 |
Soap and/or paper towels not available in bathroom |
15 |
Option 3:
Customer Complaint |
Frequency/Week |
|
95 |
|
25 |
Service rep cannot answer |
125 |
Service rep does not follow through as promised |
45 |
Option 4:
Customer Complaint |
Frequency/Week |
|
70 |
|
45 |
|
35 |
Sheets are stained/have holes |
95 |
Part 2 of assignment
- Includes the Pareto chart with title, X and Y-axis labels, and the line chart to show cumulative percentage. A sample Pareto chart you may use is available in the online classroom.
- Includes three detailed actions to take to address the customer complaints and includes the rationale for the priority of the actions.
- Must be two double-spaced pages in length (not including title and
pages) and formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.
references
.
)
- Must include a separate title page with the following:
- Title of paper
- Student’s name
- Course name and number
- Instructor’s name
- Date submitted
- Must document all sources in APA style as outlined in the Ashford Writing Center.
- Must include a separate
page that is formatted according to APA style as outlined in the Ashford Writing Center.
references