Review existing research on emotional intelligence and emotional labor, and then determine how it fits within service theory.
Compose a paper that analyzes how emotional intelligence and emotional labor may alter service performance. Also construct a proposal of scales and measurements to measure the impact on service performance.
Support your paper with a minimum of five scholarly resources, at least two of which that have been published in the least 5 years. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.
Length: 5-7 pages, not including title and reference pages