1.Identify communication technologies and explain how they affect the communication process.
2.Explain how task and maintenance functions influence group performance.
3.Identify and explain the styles of conflict management.
4.Identify and explain the forms and sources of power in organizations.
5.Discuss the differences between leadership and management and between leaders and managers.
6.Discuss how issues of emotional intelligence, trust, gender, and servant leadership are informing today’s leadership models.
