In Chapter 1, we learned that successful companies try their bests to satisfy and delight customers. In-N-Out Burger is one of the successful fast food chains. In your opinion, what makes In-N-Out Burger so successful? (e.g., You can share your own experience or ask your friends/family members about their experiences.)
Think about the reasons in terms of its products including goods, services, and customer experiences.
(two paragraphs)
