MGT case (Read the case and finish five questions.​ )

1. draw an overall process map of the Oz box rental and servicing process.

2. what was teh average time spent by a box in each buffer last year?

3. what utilization did Oz achieve last year?

4. what was Oz’s weekly profit last year?

5. what do you think about the marketing team’s proposal? Corey Baker’s proposal? Be prepared to defend your answer.