Working with external groups is often a central responsibilty of managers and leaders in public and non profit organizations. This responsibility takes diplomacy, relationship management skills, and cultural competency to be able to communicate effectively with diverse groups that exists within networked governance structures.
The changing demogrpahics globally, nationally, and regionally, will require public sector and nonprofit organization to develop more culturally competent managers and leaders. Cultural competency reflects certain cultures, communication, and policies within an organization that enables it to more effectively serve its diverse populations.
For this discussion, think about how you would communicate with external groups as a leader or manager and how you would demonstrate cultural competence in your communication with external groups