Describe a time when you had a negative service experience. What could the company have done differently to keep you in the zone of tolerance? What research that you have found supports the notion that good customer service contributes to the organization’s bottom line? Remember to include your sources.
Your responses in the discussion board must be well written according to CSU-Global Guide to Writing and APA Requirements. The CSU-Global Library is a great place to find resources.
Respond to at least two of your classmates’ postings.