As an operations management professional, you will be asked to examine companies’ operational processes, identify performance gaps, and recommend quality-driven strategies that will cut costs, increase profits, and enhance differentiation. In this assignment, you will practice these skills in the evaluation of Starwood Hotels’ quality improvement efforts. You will need to view the video “Starwood Hotels—Process Performance and Quality”
The paper must be a 5- to 7-page Microsoft Word document with double spacing, 12-point Times New Roman font, and one-inch margins.
See video for information: https://media.pearsoncmg.com/ph/streaming/bp/2013/MGMT/OM/Krajewski/starwood_performance_and_quality.html
