organ leader and decision making

Case study:

Customer Service at Datatronics, (pages 246-250)

Please refer the case study in attached text book and answer

1. Outline the specific information that Matt should collect to build a case for improving

customer service at Datatronics.

2. Describe your top ideas for Matt to present to Joel next week.

3. How would Matt get Joel to support his ideas?

300 words APA format with intext citations and 2-3 references