Please answer two questions below:
1. Sales support personnel include customer service reps, account coordinators, sales assistants, and others who efforts have a critical impact on the sales force’s success. Chapter 7 discusses motivation from the perspective of the sales force. How would you apply the concepts discussed in the chapter to sales support personnel? What can a company do to motivate sales support personnel?
2. Discuss the benefits and challenges of outsourcing (or using a third-party) managerial functions? How and when can outsourcing these functions be utilized in young and mature organizations alike?