Read the case “Evaluation of Two New Assessment Methods for Selecting Telephone Customer Service Representatives,” and answer the three questions at the end. Successful responses will use the validity data to support the recommendation.
2. Considering Tanglewood Stores, how would you recommend conducting a Criterion-Related Validation Test of selection methods for a position? How would you recommend they conduct such a test? For this week, let’s try to have our discussion lead to one collective recommendation from the case for the Tanglewood to consider.