First, read Chapter 9 in The Essential Workplace Conflict Handbook. Additionally, review the CONTROL Supplementary Document. In your initial post, address the following:
- How has your identification of unwanted consequences from your Improve phase informed your understanding of what you need to control?
- In what way might you need to dig more deeply into implementing specific Control elements for particular unwanted consequences?
- What are your thoughts on how the other phases of DMAIC help you understand what specific unwanted consequences you may need to control?
- How will you apply your understanding of Control to your organization’s specific conflict or to the Garden Depot case study? (Use Garden Depot case study)