attached is the garden depot case study.
First, read Chapter 10 in The Essential Workplace Conflict Handbook. Additionally, read the CONTROL Supplementary Document as well as CONTROL: The Final Phase of a DMAIC Project.
In your initial post, address the following:
- Can you find any limitations to your Control phase that should be addressed? What are they specifically?
- What might you need to do to ensure that the process owners in the organization will accept your Control measures?
- How will the Control phase learning apply to your organization’s specific conflict or to the Garden Depot case study?
