1.)What actions and behaviors might a health leader perform to proactively and positively change organizational culture?2) After a lengthy debate on strategy (which was going nowhere) in the resent St. Nicholas senior team meeting, Susan Edwards, VP of planning, made the following point: “Colleagues, Michael Porter is the guru of strategy planning and visioning. He clearly states that no maintain a competitive advantage, an organization must either provide a cost benefit or differentiate their services- or possibly both. May I suggest that here at St. Nicholas, we are doing neither. We are the high-cost provider in the area, and while we do have some good quality indicators, we are not really providing any services that are unique.”As would be expected this comment started a verbal brawl.- Pondered careful this brief case example. Did Edwards do the right thing by introducing a discussion around the process of strategy and visioning?- If she wanted to take a more data-driven approach concerning St. Nicholas’s cost and market-differentiation position, what might that have looked like? How might the outcome have differed.
